Each week we offer a new dietitian curated menu and you can pick the meals you like from there! You can view our menu once you register for an account here.
Can I skip meals?
You can skip individual meals, full days, or full weeks before the order deadline by unselecting meals on the app.
When is the order deadline for next week?
We accept orders (for the following week) anytime before Thursday at noon. This allows our team to source the right amount of ingredients and make any customizations necessary.
How does my subscription renew
To make ordering as simple as possible, our app repeats your weekly meal order until you change it. You can order as few or as many meals as you want, and you can change this anytime through our live ordering system.
I have dietary restrictions. Can you accommodate it?
Yes we can! You can choose 1 of our 5 allergies or food preferences or "personalizations", to add to your profile and we’ll make sure to exclude it from your meals. Please note that our meals are prepared in a facility that processes nuts, seafood, dairy, soy, eggs, wheat, mustard and sesame. Although best practices are used when preparing the meals, we cannot guarantee the complete absence of allergens.
Where do you deliver?
We currently deliver throughout the Lower Mainland. See our delivery zone on our How it Works page.
How does billing work?
Our billing is done on a weekly basis. You will be automatically charged on your credit card, and receive a receipt weekly every Friday.
Can I leave the meal club?
Yes, there is no commitment. Just email us at firstname.lastname@example.org and we will cancel your account.
Can I pause the meal club?
Yes, you can pause directly in the app for as long as you need. Simply set your “meal schedule” to no meals —make sure all the meals are unselected—and this will repeat weekly until you decide to change your weekly order.
Where can I find the nutrition information/calorie amount for my meals?
You can view the nutritional information of each meal you order directly on your account, or by using the QR code on the meal label. We track over 30 nutrients in every meal.
Do you offer different calorie ranges?
Yes we do! You can select from 3 different calorie ranges when you register for an account. You can also change to a different calorie range at anytime directly on your account dashboard.
What type of packaging do you use?
Our meals arrive in environmentally friendly biodegradable paper containers that are safe for use in both a microwave or an oven.
How do I store the meals before I eat them?
Once you receive your food, place it the refrigerator until you are ready to eat.
How long do meals stay fresh after delivery?
Meals will stay fresh up to 4 days after delivery—as long as they are properly refrigerated at all times.
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